This policy applies to Skipi subscriptions purchased through Paddle, our merchant of record.
14 days, full refund, no questions asked. If a paid Skipi subscription is not what you needed, write to info@skipi.app within 14 days of the payment and we refund it in full. You do not have to give a reason.
Free trial. Broker and Crewing include a 14-day free trial. If you cancel before the trial ends, you are not charged at all, and there is nothing to refund.
After the first 14 days. You can cancel at any time. Cancelling stops the next renewal; your access continues to the end of the period you have already paid for. We do not refund part of a period you have used.
How to cancel. Use the link in your Paddle receipt email, or write to info@skipi.app and we will cancel it for you.
How to ask for a refund. Email info@skipi.app from the address you used at purchase, with the order number from your receipt if you have it. You can also contact Paddle directly: Paddle.com is the Merchant of Record for our orders and handles billing enquiries. We answer refund requests within two business days.
How the money comes back. Refunds are issued by Paddle to the original payment method. Depending on your bank, it usually appears within 5 to 10 business days.
Your statutory rights. If you buy as a consumer in the UK or EU, you have a statutory right to withdraw from a distance contract within 14 days. The policy above gives you at least that. Nothing here limits mandatory consumer rights in your country of residence.
Questions: info@skipi.app