One address for everything: the apps, your account, your subscription, billing and refunds.
Skipi is a maritime AI assistant at assistant.skipi.app and a set of apps around one data layer: Skipi Seafarer — free, for desktop and mobile — and Skipi Broker and Skipi Crewing, which are paid monthly subscriptions.
Write to info@skipi.app. Tell us which app you are using, and for a billing question add the order number from your receipt. We answer within two business days.
Please do not send passwords or payment card details by email — we never ask for them.
Company line: +44 20 3432 0682 (SKIPI LTD, United Kingdom). Email reaches us fastest — use the line for company and business matters.
Prices, what a subscription covers, the free trial and taxes are set out on the pricing page. Cancellation, the 14-day full refund and how long the money takes to come back are set out in refunds and cancellation. You can also cancel using the link in your Paddle receipt email.
Installers and mobile links are on the downloads page. The documents that govern your use of Skipi are the Terms of Service and the Privacy Policy.